Maskr Support

How can we help?

Find quick answers below, or email us for personal support.

Email hello@maskr.se

Getting started

1

Choose a photo

Open Upload and select a supported photo from your library. On iPad and compatible Mac environments, you can also drag and drop an image.

2

Review the faces

Maskr detects faces on-device. Select the people you want to mask, or add and remove face areas manually.

3

Choose a mask

Apply blur or pixelation and adjust the effect until the result looks right.

4

Save a copy

Export the edited photo to Photos. Your original import remains untouched and the editable Maskr project stays in your Library.

Photos access

I can’t import a photo

Open the Settings app, find Maskr, and confirm that Photos access is allowed. Also check that the item is a supported still-image format.

My edited photo did not save

Confirm Maskr can add photos to your library and that your device has available storage. Maskr saves an edited copy; it does not replace the original.

No face was detected

Detection can be affected by lighting, angle, size, or obstruction. You can draw a face area manually in the editor and apply a mask to it.

iCloud backup

When iCloud is available, Maskr backs up editable projects to your private iCloud account. The Library shows the current backup status.

Backup is unavailable

Confirm you are signed in to iCloud and that iCloud Drive is enabled. Temporary network or Apple service issues are retried automatically.

A project is missing

Open Library while connected to the internet and allow backup to finish. If the project still does not appear, include the status shown in Library when contacting us.

Using Maskr from other apps

Share Sheet and Actions

Choose a supported image, open the system Share menu, and select Maskr or the Mask faces action. If it is hidden, use Edit Actions to enable it.

Photos editing extension

In Photos, open an image, choose Edit, then open Extensions and select Maskr. Availability can vary by device and operating system.

Shortcuts and controls

Maskr exposes a curated set of actions through Apple’s Shortcuts and system control surfaces. Open the relevant system gallery to add them.

Still need help?

Tell us what happened.

Email hello@maskr.se with your device model, iOS or iPadOS version, Maskr version, the workflow you were using, and a short description of the issue.

Please do not attach private or sensitive photos. We will never ask for your original photo to diagnose a problem.